LightMachinery is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.
Providing Facilities to People with Disabilities
LightMachinery is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code (OHRC) respecting non-discrimination.
LightMachinery understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the OHRC or obligations to people with disabilities under any other law.
LightMachinery is committed to complying with both the OHRC and the AODA.
LightMachinery is committed to excellence in serving all customers including people with disabilities. Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
Recruitment and Selection
LightMachinery welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Communication
LightMachinery will communicate with people with disabilities in ways that take into account their disability. We will work with the person with a disability to determine what method of communication works for them.
Feedback
LightMachinery welcomes feedback in all manners. Those wishing to provide feedback can do so in a manner which is accessible to them.
Assistive Devices
People with disabilities may use their personal assistive devices when accessing our facilities. In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our facilities.
We will ensure that our staff are trained with any assistive devices we have on site that may be used by those with disabilities while accessing our facilities.
Service Animals
Service animals are permitted except in areas which this would pose a health and safety risk. In areas where there is a health and safety risk for service animals to be present, other accommodations will be made.
Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
In certain cases, LightMachinery might require a person with a disability to be accompanied by a support person for the health and safety of the person with a disability and/or others on the premises.
Before making a decision, LightMachinery will:
- Consult with the person with a disability to understand their needs;
- Consider health or safety reasons based on available evidence;
- Determine if there is no other reasonable way to protect the health and safety of the person or others on the premises
Individual Plans
Should an employee require accommodations, LightMachinery will:
- Create and provide individual accessible workplace emergency response information (as required)
- Create and document an individual accommodation plan
- Create and document a return-to-work plan for employees who have been absent from work due to a disability
Training
LightMachinery will provide accessible customer service training to:
- All employees
- Anyone involved in developing our policies
- Anyone who provides facilities to customers on our behalf
Employees will be trained on accessible customer service within a year after being hired.
Training will include:
- The purpose of the AODA and the requirements of the customer service standard
- LightMachinery’s policies related to the customer service standard
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device of require the assistance of a service animal or a support person.
- What to do if a person with a disability is having difficulty accessing LightMachinery’s facilities.
Staff will also be re-trained when changes are made to out accessible customer service policies.
Training will be documented in the employee’s HR profile.
